# How to import your contacts into Futuria CRM

> Learn how to import your contacts into Futuria CRM with ease, create custom fields and manage bulk actions to streamline your communications.

Author: Futuria Support Team · Published: March 5, 2026 · Reading time: 2 min read

Source: https://futuriamarketing.com/en/supporto/importare-contatti-futuria-crm/

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## How to import contacts

Streamlining your communications starts with importing your contacts. Follow these simple steps for a smooth process.

1. Go to **Contacts**.
2. Click **Import** (the icon of an arrow pointing down into a box).

![Button to import contacts into Futuria CRM](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/b0ef6073-3c27-43e8-b6ee-aadd1159bf6c.png)  
 3. On the first import screen, select **Contacts** and click **Next**.

![Selecting the contact import type](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/822b3573-a1b4-459b-b702-d23818fdbfaf.png)  
 4. Confirm the format of your file.  
 5. Upload your file (CSV files up to 50MB are supported). To download a sample file with the standard fields, click **Download sample file**.

![Uploading a CSV file to import contacts](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/b9821b2a-8365-4bfd-a216-4c8c876b8378.png)  
 6. Map the columns in your file to the matching Contact fields.  
 - If you have non-standard data, you can create a new custom field directly from this screen.  
 - Alternatively, select "Do not import data in unmatched columns".

![Mapping the file columns to contact fields in Futuria CRM](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/5f018e9c-6976-4cf2-a03e-434f1e60d668.png)  
 7. Fill in the import details (give it a name, create lists, set consent preferences and so on) and click **Bulk import**.

![Final import details, such as adding tags and managing consent](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/036c5b8d-dcdf-4f0d-b7f7-569f5db4814c.png)  
 8. Wait for the contact import to finish.

You can now start segmenting your audience for targeted communications!

## How to create new custom fields

Tailor your contact data to the specific needs of your business. Creating custom fields lets you collect exactly the information you consider valuable.

This allows **more precise segmentation and deeper analysis**.

Here is how to set up your custom fields:

1. Go to **Settings > Custom fields**.
2. Click **Add field**.

![Button to add a new custom field in the settings](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/27b18909-1285-46dd-9482-be0075710f12.png)  
 3. Select the type of field you need.

![Choosing the type of custom field to create](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/9b91e26a-2e64-4498-85c2-0f481315f446.png)  
 4. Fill in the field details (name, group, placeholder text and so on).

![Form for configuring a new custom field](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/677d517d-9a34-46cd-b655-8316d7643416.png)  
 5. Click **Save**.

You can now make the most of custom fields to improve your campaigns and your messaging!

## Bulk actions on contacts

Manage large groups of contacts easily with powerful bulk actions. Whether you need to add tags, send emails or start automations, **bulk actions save you time** and increase your efficiency.

Here is how to do it:

1. Go to **Contacts**.

![Main view of the Contacts section in Futuria CRM](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/37b2d31c-275d-4429-b374-064156d6aaf3.png)  
 2. Apply filters to segment your audience.

![Filter options for segmenting contacts](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/d3e7032c-5706-4491-9a51-75b83bbbcd98.png)  
 3. Tick the checkboxes next to the contacts you have chosen.

![Selecting several contacts for a bulk action](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/34530919-9854-4a5e-a4f7-f9db373b00b9.png)  
 4. Click a bulk action button (for example, Add to automation, Send SMS, Send Email).

![Menu of bulk actions available for the selected contacts](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/2072e3b5-f6e7-4942-8aa5-bc22d090d65f.png)

## Standard contact fields during import

Below is a list of the standard contact fields that can be used during an import:

- Contact ID
- Full name
- First name
- Last name
- Date of birth
- Contact owner
- Contact source
- Contact type
- Company name
- Phone
- Email
- Address
- County/State
- City
- Postcode
- Country
- DND (Do not disturb)
- Time zone
- Website
- Additional email
- Additional phones
- Notes