# Audit logs in Futuria CRM: how to track changes and activity > Find out how to use audit logs in Futuria CRM to monitor changes, track user activity and resolve problems quickly. Author: Futuria Support Team · Published: July 24, 2026 · Reading time: 6 min read Source: https://futuriamarketing.com/en/supporto/log-di-controllo-futuria-crm/ --- ## What are audit logs? Audit logs are the official source for knowing who did what and when inside your Futuria CRM account. They provide time-stamped records (complete with user, module and action context) to help administrators resolve problems, maintain accountability and meet compliance requirements. The new interface modernises the experience, letting you review details without ever leaving the main table. Audit logs provide a chronological record of key actions, guaranteeing transparency and traceability for administrators and users alike. ## Key benefits of the new audit log interface Understanding the value of the new interface helps your team adopt it quickly and use audit logs with confidence during investigations. - **Panel view:** details open in a right-hand side panel so you never lose your place in the table. - **Keyboard navigation:** use the **←/→** keys to move quickly between entries while keeping the panel open. - **Consistent components:** the new interface improves readability and reduces visual fatigue while scanning. - **Faster analysis:** stay in context to confirm changes, gather evidence and move on without having to load new pages. - **Greater visibility and accountability:** track every change made to users, accounts and settings to maintain a clear record. - **Faster troubleshooting:** quickly identify and resolve unexpected changes, saving time and effort. - **Better security and compliance:** monitor user actions to prevent unauthorised changes and ensure policies are respected. - **Efficient user management:** keep track of user activity, including account creations, changes and deletions, for better team oversight. ## Side panel and keyboard navigation The redesigned right-hand side panel lets you stay in context while you analyse changes. Once the panel is open, you can use the keyboard to move between records without closing it, ideal for scanning long audit trails quickly and accurately. - **Open details in place:** click any row to open the elegant right-hand side panel with field-level before/after values, the user and the date and time, without reloading the page and without losing your scroll position. ``` Log details for notification preferences (Account) Changes to notification preferences appear as "Updated" actions. When you open an entry, the details panel shows only the fields that changed, with their before and after values. - First save: the audit logs record all notification preferences. - Subsequent updates: the audit logs record only the preferences that were changed. ``` - **Navigate with the arrow keys:** with the panel open, press the **left and right arrow keys** to move to the previous or next audit record; the panel updates in place so you never lose focus. - **Work faster, click less:** keep your hands on the keyboard to reduce mis-clicks and speed up reviews during long investigation sessions. - **Stay in control:** close the panel with the **X** icon or the **Esc** key; you will return to exactly the same point in the table. ![Keyboard navigation in the audit log details](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/0a4bfcbb-4f6a-4dcf-bbdd-ca055c8df3d1.gif) ## Recording elements deleted from the page builder Audit logs now create a **Deleted** entry when a user deletes saved elements in the page builder, including: - Section templates - Global sections - Universal sections - Element templates - Universal element templates Every deletion entry includes the **element name** and the **element ID**. This applies to elements used in funnels, websites, stores and webinars. ![Audit log showing the deletion of a page builder element](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/5ee23a5e-a621-4d0b-8cb3-79981f386471.png) ## Understanding the audit log filters Each filter narrows the results so you can quickly isolate the most relevant events. Understanding what each option does helps you run checks faster and with fewer clicks. - **User:** select a specific team member to view only the actions they performed. Ideal for monitoring individual contributions and investigating suspicious changes. ![Filter by user in the audit logs](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/0fcdc89d-102c-475d-8746-aa666cafe81c.png) - **Module:** choose the area of the platform involved (for example, users, accounts, contacts, opportunities, websites/funnels/stores, custom objects, listings and notification preferences) to focus on the events of that system. ![Filter by module in the audit logs](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/c4a6e0b6-cf98-4597-8a08-2236ecdc11b3.png) - **Action type:** limit the results to a type of change such as **Create, Update or Delete**. Useful for quickly spotting critical changes. ![Filter by action type in the audit logs](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/575f82bf-a23d-4e52-9e96-cc23e159f947.png) - **Time range:** limit the results to a defined period (for example, today, the last 7 days or up to 60 days) so it matches the moment the change took place. ![Filter by time range in the audit logs](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/82580900-ad96-4d13-8d36-8c948d89942f.png) ## Exporting audit logs (CSV download) You can export your filtered audit logs to a CSV file. Exports run asynchronously, and you can monitor progress and download completed files from the **Exports** tab. For detailed instructions, see the guide on exporting audit logs. ## How to reach the audit logs The new interface is live for all accounts. You can reach the audit logs directly from your account settings to view the activity specific to that area. ``` Note: audit logs for notification preferences are available only in the account-level audit logs. ``` 1. **Open the audit logs:** go to **Settings → Audit Logs** inside your account. ![How to reach the audit logs from the account settings](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/f8145a11-46e8-43ee-86f5-7f6be8c59bc5.gif) 2. From the list of logs, click the Preview button (eye icon) or anywhere on the row to **open** the details **panel** for that log. ![Button to open the details of an audit log](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/e6e159d2-a9bd-48ca-99a7-1bf018dcc360.png) 3. Use the **←/→** keys on your keyboard to scroll through the entries while keeping the panel open. ![Scrolling through the audit logs with the arrow keys](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/e43533fc-ce12-4076-91af-4211a6e3cd74.gif) 4. **Apply the filters** to narrow the results. The **User** filter is always available, while other options such as **Module** and **Action** may vary depending on the context. ![Applying filters to the audit logs](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/fdc41a06-a256-4787-8ed3-4aefe2261c11.png) 5. For module-specific reviews (e.g. **Funnels/Websites/Webinars/Stores**), open **Settings → Audit Logs** **inside your account** to view the related entries. ## Frequently asked questions ##### Who can access the audit logs and where are they? Audit logs are available to **account administrators** under **Settings → Audit Logs**. ##### How long are the logs retained? Audit log entries are retained for **60 days** and then deleted. Make sure you gather the evidence you need within this period. ##### Can I export the audit logs? Yes, using the Export option in the top right. ##### What is the fastest way to review a large number of entries? Apply the **Date** filter first, then **Action/Module** to narrow the list. Open the first row and use the **←/→** keys to scroll through the results while the panel stays open. ##### How can I quickly find and restore deleted items (e.g. Opportunities)? Filter by Action = Deleted and the relevant Module (e.g. Opportunities). Open an entry to access the restore options, where supported. See: Deleting and restoring opportunities and pipelines. ##### Why do dates and times appear different across teams or devices? Time zone differences can cause discrepancies. Check your device's time zone and the account's local settings. ##### How do the WordPress access and activity logs relate to the audit logs? The WordPress logs complement the platform audit logs for key events (e.g. site creation/deletion). Use both to build a complete audit trail. See: WordPress access and activity logs.