# Automation triggers: Inbound Webhook

> Learn how to use the Inbound Webhook trigger to start automations in Futuria CRM from external applications and connect your systems.

Author: Futuria Support Team · Published: July 3, 2026 · Reading time: 3 min read

Source: https://futuriamarketing.com/en/supporto/trigger-automazioni-webhook-in-entrata/

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## Overview

The Inbound Webhook trigger in Futuria CRM lets users **start automations** based on data arriving **from external applications**. By taking advantage of this trigger, you can automate processes and integrate Futuria CRM with various third-party systems seamlessly.

![Inbound Webhook trigger configuration screen in Futuria CRM.](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/44063201-0c6d-4a44-88d1-858463aea95f.png)

## Trigger name

Inbound Webhook trigger

## Trigger description

The Inbound Webhook trigger captures incoming POST/GET/PUT requests sent to a Futuria CRM webhook URL (unique to each trigger). This allows the system to react to events coming from external applications, such as form submissions, payment notifications or any other data change, enabling real-time updates and automations inside Futuria CRM workflows.

### How to set up the Inbound Webhook trigger

**1. Open the workflow settings**:

- Open or create a new workflow in Futuria CRM.
- Select "Inbound Webhook" as the workflow trigger.

**2. Generate the webhook URL**: A unique webhook URL will be generated for your workflow. Copy this URL to use it in external applications.

3. Set up the external application: In the external app (e.g.

Zapier, Integromat), create a trigger that will send the data to the Futuria CRM webhook URL. Configure the action to send a POST request to the URL you copied, including the required data in JSON format.

**4. Test the integration**: Send a test request from the external application to the Futuria CRM webhook URL to make sure the integration is working correctly.

**5. Map the incoming data**: In Futuria CRM, you can select and map the data received from the external application to the relevant fields or variables inside your workflow.

**6. Save the trigger**: Once it is configured, click "Save trigger" to finalise the setup.

![Example of a webhook URL generated for a workflow in Futuria CRM.](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/3b7315b8-3e21-4617-8753-0850c7ceeea1.png)

![Detail of the webhook configuration with the URL to copy.](https://assets.cdn.filesafe.space/jOFcdS1QIxGsOiKRyQti/media/0eedef39-f9ad-4f3f-b24f-5c23e529b608.png)

## Example

### Scenario: integrating a payment processor

**1. Webhook URL**: You create a workflow in Futuria CRM and generate a URL for the webhook.

**2. Setting up the external application**: In a payment processing application such as Stripe, you set up a webhook that fires when a payment succeeds. You configure it to send a POST request to the Futuria CRM webhook URL with the payment details in JSON format.

**3. Data sent**: The JSON payload might look like this:

```
{
  "customer_id": "CUST_001",
  "amount": 100,
  "currency": "USD",
  "status": "successful"
}
```

**4. Workflow action**: Once this data has been received, the Futuria CRM workflow can be set up to:

- Update the contact's status to "Paid".
- Send a confirmation email to the customer.
- Trigger further follow-up actions based on the payment status.

This integration enables real-time updates and automation, improving the efficiency of your processes in Futuria CRM.