Futuria CRM
Centralised communication

All your chats in a single inbox

Stop jumping between apps. Handle WhatsApp, email, Facebook, Instagram, SMS and web chat in one place. One thread per contact, for lightning-fast replies and no lost messages.

Centralised conversations

Sound familiar?

Messages lost in the void

A customer writes to you on Instagram, then sends an email, then a WhatsApp message. The result? Fragmented information and late replies.

The team treads on each other's toes

"Did you reply to Mario Rossi?" Without a shared tool, two people risk answering the same customer, or worse, nobody does.

Too much manual work

Rewriting the same answers over and over, or copying and pasting from documents, costs you precious hours every week.

Focus on the person

One thread per person, not per channel.

With Futuria CRM you no longer look at "who wrote on WhatsApp" or "who sent an email". You look at the individual person. The entire conversation history, wherever it came from, is brought together in one continuous flow.

  • Switch reply channel with a single click
  • See the customer's complete history
  • No loss of context
MR
Mario Rossi
Milano · Lead dal 3 marzo 2025
🔔
Canali:
Tutti
WhatsApp
Email
💬
WebChat
Instagram
Facebook
WhatsApp
Omnichannel

All your channels in one place.

Whether your leads prefer to message you on Instagram or send you an SMS, you always reply from the same, very convenient interface. Connect your accounts in two clicks.

WhatsApp Business
Email
Facebook Messenger
Instagram DM
Google My Business
Website web chat
Inbox Unica
WhatsApp
Instagram
Facebook
Email
SMS
WebChat
Google Business
Nuovo messaggioMario Rossi via WhatsApp
7
Canali integrati
1
Inbox unificata
0
Messaggi oggi
Contatti sync
Productivity

Work as a team, reply in a flash.

Assign conversations to members of your team, leave internal notes the customer never sees so you can coordinate, and use saved templates to answer frequent questions in a second.

  • Manual or automatic chat assignment
  • Internal notes for the team
  • Filters for "Unread" or "Assigned to me"
  • Quick templates and snippets
MR
Good morning, I would like to know whether you have availability next Thursday.
YOU
Of course, Mario! I am sending you the link right away so you can pick the time that suits you.
Internal note: VIP customer, confirm immediately.

Frequently asked questions

Can I really handle different channels in one place without losing context?
Yes, provided the set-up is done properly. In Futuria CRM the conversations area exists precisely to centralise working threads and link them to the contact. That reduces tool-hopping, but it should not be sold as "magic": it needs a coherent configuration of channels, users and working rules.
How does this area help the team reply more quickly?
It helps when it makes the inbox readable and assignable. Filters, saved views and owner assignment exist to avoid undifferentiated queues and dropped handovers. The real operational benefit: fewer lost requests, fewer threads without an owner and faster ownership.
Can we collaborate on the same thread without exposing internal notes to the customer?
Yes. Futuria CRM allows internal comments and mentions inside the thread, useful for coordinating sales and support without leaving the conversation and without showing the back office to the contact. This is one of the things that turns a conversation into a process rather than just a chat.
Can conversations trigger CRM flows and internal tasks?
Yes, through workflows. Depending on triggers and conditions you can connect the conversation to subsequent actions (tasks, adding to a workflow, assignments), so the follow-up does not depend solely on the memory of whoever replied.
What limits should I explain before promising "centralised conversations"?
That centralising does not mean making everything uniform without constraints. One-to-one email and channels such as WhatsApp have specific prerequisites and limits (providers, templates, policies). The correct promise is: more operational control and continuity, not the complete absence of technical limits.

Ready to join forces?

Stop chasing messages. Start replying quickly, professionally and in an organised way. Try Futuria's centralised inbox today.

Success stories

What our clients say about working with us

Piergiovanni Mastruzzi

Piergiovanni Mastruzzi

CEO @ Mastruzzi Srl

Futuria helped us get past our fear of investing in a CRM, and we now really value email traceability and process automation. Their support made the transition...

Piergiovanni Mastruzzi company logo
Giulio Nicoletti

Giulio Nicoletti

CEO @ Digital Innovation Days

You could tell he was someone who put his heart into the work, just like we do. We trusted him straight away. We ran four years of Digital...

Giulio Nicoletti company logo
Angelo Greco

Angelo Greco

CEO @ La Legge per Tutti

When I met Futuria Marketing I was pleasantly surprised: what impressed me most was the care they take of their clients.

Angelo Greco company logo
Franco Iannelli

Franco Iannelli

CEO @ Sportello Remoto 4.0

What convinced me was their different approach and their willingness to tie part of their fee to results; my own ideas about the results were...

Franco Iannelli company logo
Paola Palmesano

Paola Palmesano

CEO @ Effetto Formazione

With Futuria I overcame organizational challenges thanks to the CRM, which adapted well to my business. It centralizes information and makes sales easier to monitor.

Paola Palmesano company logo
Luca Bertoli

Luca Bertoli

Founder @ Elitropia

Every interaction we had with the Futuria Marketing team was of the highest standard, both during the design phase and also...

Luca Bertoli company logo
Piergiovanni Mastruzzi

Piergiovanni Mastruzzi

CEO @ Mastruzzi Srl

Futuria helped us get past our fear of investing in a CRM, and we now really value email traceability and process automation. Their support made the transition...

Piergiovanni Mastruzzi company logo
Giulio Nicoletti

Giulio Nicoletti

CEO @ Digital Innovation Days

You could tell he was someone who put his heart into the work, just like we do. We trusted him straight away. We ran four years of Digital...

Giulio Nicoletti company logo
Angelo Greco

Angelo Greco

CEO @ La Legge per Tutti

When I met Futuria Marketing I was pleasantly surprised: what impressed me most was the care they take of their clients.

Angelo Greco company logo
Franco Iannelli

Franco Iannelli

CEO @ Sportello Remoto 4.0

What convinced me was their different approach and their willingness to tie part of their fee to results; my own ideas about the results were...

Franco Iannelli company logo
Paola Palmesano

Paola Palmesano

CEO @ Effetto Formazione

With Futuria I overcame organizational challenges thanks to the CRM, which adapted well to my business. It centralizes information and makes sales easier to monitor.

Paola Palmesano company logo
Luca Bertoli

Luca Bertoli

Founder @ Elitropia

Every interaction we had with the Futuria Marketing team was of the highest standard, both during the design phase and also...

Luca Bertoli company logo
Gianluca Enrietti

Gianluca Enrietti

CEO @ Toduba

I have always appreciated how candid you are with clients, your humility and your willingness to put yourselves on the line.

Gianluca Enrietti company logo
Gabriele Cavallaro

Gabriele Cavallaro

CEO @ Isola Design District

What struck us most of all was the dedication and passion they brought to the project, along with the drive...

Gabriele Cavallaro company logo
Farwa Zulfiqar

Farwa Zulfiqar

Founder @ Farway Milano

The rebuild of our Farway Milano e-commerce store genuinely thrilled me: the site is now faster, clearer and far more effective at...

Farwa Zulfiqar company logo
Ivan Sartorio

Ivan Sartorio

Sales @ Cingomma

We met Futuria Marketing at a very particular and delicate moment, but we immediately felt there could be a real rapport and a...

Ivan Sartorio company logo
Caterina D'Ambrosio

Caterina D'Ambrosio

Founder @ Elitropia

With Futuria we never felt left on our own, and the numbers matched the results we had been promised. I am genuinely delighted with the partnership we have built together.

Caterina D'Ambrosio company logo
Astrid Luglio

Astrid Luglio

Product Designer

Futuria Marketing was a real discovery: reliable, well-prepared professionals who work very quickly. Collaborating with them was genuinely worthwhile.

Astrid Luglio company logo
Gianluca Enrietti

Gianluca Enrietti

CEO @ Toduba

I have always appreciated how candid you are with clients, your humility and your willingness to put yourselves on the line.

Gianluca Enrietti company logo
Gabriele Cavallaro

Gabriele Cavallaro

CEO @ Isola Design District

What struck us most of all was the dedication and passion they brought to the project, along with the drive...

Gabriele Cavallaro company logo
Farwa Zulfiqar

Farwa Zulfiqar

Founder @ Farway Milano

The rebuild of our Farway Milano e-commerce store genuinely thrilled me: the site is now faster, clearer and far more effective at...

Farwa Zulfiqar company logo
Ivan Sartorio

Ivan Sartorio

Sales @ Cingomma

We met Futuria Marketing at a very particular and delicate moment, but we immediately felt there could be a real rapport and a...

Ivan Sartorio company logo
Caterina D'Ambrosio

Caterina D'Ambrosio

Founder @ Elitropia

With Futuria we never felt left on our own, and the numbers matched the results we had been promised. I am genuinely delighted with the partnership we have built together.

Caterina D'Ambrosio company logo
Astrid Luglio

Astrid Luglio

Product Designer

Futuria Marketing was a real discovery: reliable, well-prepared professionals who work very quickly. Collaborating with them was genuinely worthwhile.

Astrid Luglio company logo