Version 1.3 – Last updated: 15 June 2026
Futuria CRM grants the User a non-exclusive, non-transferable and revocable licence to use the Platform, on the conditions set out below. The core technology is supplied by HighLevel Inc.; the source code remains the property of HighLevel and is sublicensed to Futuria CRM. User content remains the exclusive property of the User, who grants Futuria CRM a limited licence (solely for the delivery, backup and support of the service).
3.1 Eligible categories
3.2 Age requirement: registration is prohibited to anyone under 18 years of age.
3.3 The User declares that the information provided on registration is truthful and undertakes to update it promptly.
4.1 The Platform is offered through a monthly or annual subscription with automatic renewal. All plans include a credit system; once credits are exhausted, automatic top-up (auto-top-up) is triggered using the predefined amounts shown in the billing dashboard.
4.2 Payment methods
4.3 On-demand DFY services are quoted and charged separately within the Platform.
4.4 Refund policy: all payments are final and non-refundable, unless a mandatory right provided by law states otherwise.
5.1 A 14-day free trial is available.
5.2 At the end of the trial the account is automatically converted to the paid plan selected, unless it is cancelled by 23:59 CET on the day before renewal. If no plan has been selected, the account is blocked.
6.1 The agreement runs from the activation date and remains in force for an indefinite period, with periodic billing.
6.2 The User may cancel at any time from the billing panel:
7.1 If a charge fails, up to 3 further attempts will be made.
7.2 After the first failed attempt the account is immediately suspended (access blocked); it is reactivated automatically when a subsequent attempt succeeds or the balance is settled manually.
7.3 If, after the 3 attempts, payment is still unsuccessful, the account remains suspended until payment for a maximum of 90 days. Data is not deleted automatically; Futuria CRM reserves the right to delete it on request or in compliance with legal obligations.
8.1 It is expressly prohibited to use Futuria CRM to:
8.2 Futuria CRM may immediately suspend or permanently terminate an account that breaches these rules, without notice and without any right to a refund.
9.1 The service is delivered on a “best-effort” basis without a guaranteed SLA; Futuria CRM makes reasonable efforts to keep the Platform operational and secure.
9.2 Support: Monday to Friday, 10:00–17:00 CET, by email or integrated chat; response time within 48 business hours. Support does not include custom development or direct intervention inside the User’s accounts.
10.1 The processing of personal data is governed by the Privacy Policy (Italian).
10.2 The User, as data controller, warrants that it holds valid legal bases and consents, that it properly manages opt-in/opt-out lists and that it responds to requests from data subjects exercising their rights.
10.3 Futuria CRM, as data processor, processes data solely to deliver the service and in accordance with the Data Processing Agreement accepted by the User.
10.4 Futuria CRM may use third-party generative artificial intelligence tools for operational support and assistance in managing the Service. The use of such tools is detailed in the Privacy Policy (Italian) and on the Security and Compliance page.
11.1 The Platform and its trade marks, logos, code and documentation are protected by copyright and remain the property of HighLevel/Futuria CRM; every right not expressly granted to the User is reserved.
11.2 User content remains the property of the User, who grants Futuria CRM a licence limited to the sole purpose of providing the Services.
11.3 Use of distinctive signs and feedback: the User authorises Futuria CRM to use the User’s distinctive signs on its corporate website and within its corporate documentation, in the form, size and position determined by Futuria CRM. Futuria CRM reserves the right to reproduce, publish and display the final results and any feedback received from the User on its own corporate website and on third-party media such as galleries, trade publications and other media or exhibitions, in order to demonstrate the excellence of its work and its professional development.
12.1 Without prejudice to liabilities that cannot be excluded by law, Futuria CRM’s total maximum liability towards the User, for any claim arising from or connected with the use of the Platform, the Services, this Agreement or the applicable Data Processing Agreement, is limited to the amount actually paid by the User to Futuria CRM in the 12 months preceding the event giving rise to the liability. Where no amount was paid in that period, total maximum liability is limited to €100.
12.2 Save for liabilities that cannot be excluded by law, Futuria CRM is not liable for indirect or consequential damages, loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, loss of data not attributable to Futuria CRM, business interruption, reputational harm or other non-direct damages, even if foreseeable or notified in advance.
12.3 Futuria CRM is liable solely for direct, actual and established damages causally attributable to a breach for which Futuria CRM is responsible. Liability arising from instructions, configurations, content, lists, campaigns, messages, integrations, automations, credentials, authorised users, legal bases, privacy notices, consents or ways of using the Platform determined or managed by the User is excluded.
12.4 For the SaaS component supplied through third-party technology, Futuria CRM is not liable for service failures, suspensions, limitations, functional changes, breaches, delays or unavailability attributable to third-party suppliers, external infrastructure, communication channels, payment systems, email/SMS/telephony providers, integrated platforms or causes outside Futuria CRM’s reasonable control, save as mandatorily provided by law.
12.5 The limitations and exclusions of liability set out in this article apply to the maximum extent permitted by law and do not limit liabilities that cannot be excluded or limited under applicable law, including wilful misconduct, gross negligence where it cannot be limited, mandatory consumer rights where applicable and the mandatory rights of data subjects under data protection law.
Futuria CRM reserves the right to amend these Terms, with 15 days’ notice by email. Continued use of the service after the effective date constitutes acceptance of the changes. If the User does not accept them, the User may cancel under article 6.
All official communications will be sent to the email address registered on the account. The User ensures that this address is constantly monitored.
This Agreement is governed by Italian law. The courts of Milan have exclusive jurisdiction over any dispute.
