Futuria CRM
Online reputation management

Turn reviews into a consistent process

Ask for feedback at the right moment and bring more social proof to where customers are deciding. Collect, manage and display reviews in a more orderly and more credible way, instead of leaving it to chance.

Online reputation management interface

The risks of a reputation left to chance

Left to chance

Your online reputation should not depend on a customer's goodwill in remembering to leave a review at the right moment.

Fragmented social proof

If you do good work but ask for reviews in a disorganised way, you lose trust before you even speak to the next prospective customer.

Too much manual work

Chasing requests, sending reminders and publishing social proof on the website takes far too long when your team does it by hand.

Automated requests

Ask for reviews at the right moment, on every channel.

More reviews requested consistently, rather than only when somebody remembers. Send requests by SMS, email or WhatsApp automatically after a purchase or a completed service.

  • Multi-channel sending (SMS, email, WhatsApp)
  • Automation through built-in workflows
  • Customisable templates to maximise responses

Post-sale automation

Sent by SMS and email

"Hello Marco, thank you for choosing us! How would you rate your experience with us? Click here to leave a quick review: [Link]"
Review widgets

Bring social proof to where customers decide.

Use review widgets to show your best reviews from Google and Facebook directly on your website or in your funnels, building trust with the people assessing you.

  • Customisable widgets for websites and funnels
  • Filtering so only the best reviews appear
  • Real-time updates as new reviews arrive

What people say about us

"Impeccable service and a wonderfully helpful team. They solved my problem in no time at all!"

Giulia R.Google Reviews

Frequently asked questions about online reputation

Why should online reputation management matter to me if my work is already good?
Because doing your job well is not enough if the people assessing you cannot find credible proof quickly enough. In real life, many decisions stop before any contact: the customer looks for reviews, signals of reliability and immediate reassurance. With a tidier way of handling requests and review widgets, you shorten the distance between the quality you offer and the trust the market perceives.
Can I ask for reviews consistently without chasing every customer by hand?
Yes. The platform allows both manual sending and automatic sending through workflows, along with configuration of timing, retries and templates. For you that means no longer relying on the team's memory or on "we'll ask them later", and instead making the review request a normal part of the process after a service, a delivery or a positive experience.
Can I ask for reviews where the customer actually replies, not only by email?
Yes. We support review requests across several channels, including SMS, email and WhatsApp. That matters because the real problem is not "sending a request", it is reaching the customer on the channel where they are most likely to react. For you it means a higher chance of a response without needlessly complicating the process.
How do I use reviews to build trust on the website instead of leaving them scattered online?
With review widgets. You can customise and publish review widgets on websites and funnels, including sources such as Google and Facebook. In practice you bring social proof to the exact point where the visitor is deciding whether to trust you, book or ask for information, instead of hoping they go looking for it elsewhere.
Does this feature only help me "ask for reviews", or does it solve a bigger problem?
It solves a bigger problem: your online reputation is often fragmented, reactive and barely governed. When you treat it instead as a process made of requests, replies, display and continuity, you stop being at the mercy of what appears online and start managing it more actively. That does not mean manipulating perception: it means making visible the value you are already creating.

Ready to grow your reputation?

Discover how to automate review requests and display your social proof so you convert more.

Success stories

What our clients say about working with us

Piergiovanni Mastruzzi

Piergiovanni Mastruzzi

CEO @ Mastruzzi Srl

Futuria helped us get past our fear of investing in a CRM, and we now really value email traceability and process automation. Their support made the transition...

Piergiovanni Mastruzzi company logo
Giulio Nicoletti

Giulio Nicoletti

CEO @ Digital Innovation Days

You could tell he was someone who put his heart into the work, just like we do. We trusted him straight away. We ran four years of Digital...

Giulio Nicoletti company logo
Angelo Greco

Angelo Greco

CEO @ La Legge per Tutti

When I met Futuria Marketing I was pleasantly surprised: what impressed me most was the care they take of their clients.

Angelo Greco company logo
Franco Iannelli

Franco Iannelli

CEO @ Sportello Remoto 4.0

What convinced me was their different approach and their willingness to tie part of their fee to results; my own ideas about the results were...

Franco Iannelli company logo
Paola Palmesano

Paola Palmesano

CEO @ Effetto Formazione

With Futuria I overcame organizational challenges thanks to the CRM, which adapted well to my business. It centralizes information and makes sales easier to monitor.

Paola Palmesano company logo
Luca Bertoli

Luca Bertoli

Founder @ Elitropia

Every interaction we had with the Futuria Marketing team was of the highest standard, both during the design phase and also...

Luca Bertoli company logo
Piergiovanni Mastruzzi

Piergiovanni Mastruzzi

CEO @ Mastruzzi Srl

Futuria helped us get past our fear of investing in a CRM, and we now really value email traceability and process automation. Their support made the transition...

Piergiovanni Mastruzzi company logo
Giulio Nicoletti

Giulio Nicoletti

CEO @ Digital Innovation Days

You could tell he was someone who put his heart into the work, just like we do. We trusted him straight away. We ran four years of Digital...

Giulio Nicoletti company logo
Angelo Greco

Angelo Greco

CEO @ La Legge per Tutti

When I met Futuria Marketing I was pleasantly surprised: what impressed me most was the care they take of their clients.

Angelo Greco company logo
Franco Iannelli

Franco Iannelli

CEO @ Sportello Remoto 4.0

What convinced me was their different approach and their willingness to tie part of their fee to results; my own ideas about the results were...

Franco Iannelli company logo
Paola Palmesano

Paola Palmesano

CEO @ Effetto Formazione

With Futuria I overcame organizational challenges thanks to the CRM, which adapted well to my business. It centralizes information and makes sales easier to monitor.

Paola Palmesano company logo
Luca Bertoli

Luca Bertoli

Founder @ Elitropia

Every interaction we had with the Futuria Marketing team was of the highest standard, both during the design phase and also...

Luca Bertoli company logo
Gianluca Enrietti

Gianluca Enrietti

CEO @ Toduba

I have always appreciated how candid you are with clients, your humility and your willingness to put yourselves on the line.

Gianluca Enrietti company logo
Gabriele Cavallaro

Gabriele Cavallaro

CEO @ Isola Design District

What struck us most of all was the dedication and passion they brought to the project, along with the drive...

Gabriele Cavallaro company logo
Farwa Zulfiqar

Farwa Zulfiqar

Founder @ Farway Milano

The rebuild of our Farway Milano e-commerce store genuinely thrilled me: the site is now faster, clearer and far more effective at...

Farwa Zulfiqar company logo
Ivan Sartorio

Ivan Sartorio

Sales @ Cingomma

We met Futuria Marketing at a very particular and delicate moment, but we immediately felt there could be a real rapport and a...

Ivan Sartorio company logo
Caterina D'Ambrosio

Caterina D'Ambrosio

Founder @ Elitropia

With Futuria we never felt left on our own, and the numbers matched the results we had been promised. I am genuinely delighted with the partnership we have built together.

Caterina D'Ambrosio company logo
Astrid Luglio

Astrid Luglio

Product Designer

Futuria Marketing was a real discovery: reliable, well-prepared professionals who work very quickly. Collaborating with them was genuinely worthwhile.

Astrid Luglio company logo
Gianluca Enrietti

Gianluca Enrietti

CEO @ Toduba

I have always appreciated how candid you are with clients, your humility and your willingness to put yourselves on the line.

Gianluca Enrietti company logo
Gabriele Cavallaro

Gabriele Cavallaro

CEO @ Isola Design District

What struck us most of all was the dedication and passion they brought to the project, along with the drive...

Gabriele Cavallaro company logo
Farwa Zulfiqar

Farwa Zulfiqar

Founder @ Farway Milano

The rebuild of our Farway Milano e-commerce store genuinely thrilled me: the site is now faster, clearer and far more effective at...

Farwa Zulfiqar company logo
Ivan Sartorio

Ivan Sartorio

Sales @ Cingomma

We met Futuria Marketing at a very particular and delicate moment, but we immediately felt there could be a real rapport and a...

Ivan Sartorio company logo
Caterina D'Ambrosio

Caterina D'Ambrosio

Founder @ Elitropia

With Futuria we never felt left on our own, and the numbers matched the results we had been promised. I am genuinely delighted with the partnership we have built together.

Caterina D'Ambrosio company logo
Astrid Luglio

Astrid Luglio

Product Designer

Futuria Marketing was a real discovery: reliable, well-prepared professionals who work very quickly. Collaborating with them was genuinely worthwhile.

Astrid Luglio company logo