How to enable WhatsApp in your Futuria CRM account

Answer:

This error does not automatically mean you have to delete WhatsApp. It depends on the route you are using:

• Number already active on the WhatsApp Business app: if you want to carry on using it from the app as well, choose the Coexistence flow. Keep the app installed and updated, then complete the verification, one-time passcode or QR code when prompted.
• New number: if you are setting up a brand-new number without Coexistence, that number must not already be active on WhatsApp or on the WhatsApp Business app.
• Number connected to another provider: if the number already sits with another BSP, you need to follow the BSP migration flow to the new WABA account.

When in doubt, stop before deleting the app: removing it when you actually want Coexistence is the fastest way to turn an ordinary set-up into a small masterpiece of digital bureaucracy.

Meta allows only two phone numbers per WABA account.

Yes, if the number is eligible and is connected through Coexistence. In that case the same number can stay active on the WhatsApp Business app and also work in Futuria CRM through the WhatsApp Business Platform.

The important distinction is this: manual conversations can continue from the app, while automations, template messages and sends from the CRM go through the WhatsApp Business Platform and follow its rules.

Once you have added your phone number, you can verify it using one of these methods:

• SMS verification: receive a one-time passcode by SMS and enter it in the Conversations tab.
• Call verification: receive a verification call on your forwarded number and enter the passcode provided.

You cannot freely swap an already verified number for another one within the same set-up. If you need to use a different number, you must disconnect or reconfigure the integration and repeat the correct route: new number, Coexistence or BSP migration.

• Make sure your phone number is correct and correctly formatted.
• Check whether your network operator is blocking verification messages.
• Try again after a few minutes, or select call verification as an alternative.

If you run into problems during set-up, check the following:

• Make sure your business information is correct.
• Check that you have chosen the right route: Coexistence for a number already active on the WhatsApp Business app, new number for a number not active on WhatsApp, BSP migration for a number connected to another provider.
• If you are using Coexistence, update the WhatsApp Business app and complete the QR code or one-time passcode when prompted.
• If you are setting up a new number, retry the verification process with a different method, SMS or call.

No. Under Coexistence the WhatsApp Business profile, including the name, image and business information, stays managed from the WhatsApp Business app. From the CRM you manage conversations, automations, templates and the history linked to your contacts.

• Automations and workflows: send automated messages using the CRM's workflows.
• Team management: centralise WhatsApp conversations alongside the CRM's other channels.
• Template messages: send pre-approved templates for business communications and automations.
• History and context: link conversations to the contact record, to opportunities and to operational activity.

With Coexistence you no longer have to make an all-or-nothing choice: you can use the app for manual conversations and Futuria CRM for centralised management and automation.

If the number is connected through Coexistence, you do not need to transfer it back: the WhatsApp Business app stays active.

If, on the other hand, the number was registered or migrated to the WhatsApp Business Platform without Coexistence, going back to the app requires disconnecting or reconfiguring the number under Meta's and the provider's rules. Before doing so, check the impact on automations, templates and conversation history.