How to integrate multiple review platforms in Futuria CRM

Table of contents

1. How to integrate multiple review platforms to manage and monitor them
2. The main benefits of integrating review platforms
3. Multi-page connections per platform
4. How to integrate review platforms
5. Step 1: go to the integrations
6. Step 2: configure the integrations
7. Example: platform integration window
8. Page-level visibility and review filtering
9. Supported review platforms
10. Troubleshooting
11. In summary
12. Frequently asked questions

How to integrate multiple review platforms to manage and monitor them

Managing reviews across several platforms is essential to protecting your online reputation. Futuria CRM makes it simple to integrate multiple review platforms, so you can monitor, manage and respond to feedback from a single centralised place.

This guide shows you how to connect the supported review platforms to your account.

The main benefits of integrating review platforms

Multi-page integrations are particularly useful for businesses with several sites that manage reviews across different listings. By connecting several pages per platform, teams can reduce manual tracking and monitor reputation activity at scale.

• Several pages per platform: connect more than one business page, listing or profile under the same supported review platform.
• No connection limit: add as many pages as you need for each platform as your business or number of sites grows.
• Centralised review management: manage connected pages from a single reputation integrations area, instead of tracking each listing separately.
• Page-level visibility: check details such as the page reference, connection status, number of reviews and last sync information.
• Broad platform coverage: connect pages from more than 50 supported review platforms, including the main general and industry-specific ones.

Multi-page connections per platform

Multi-page connections give you the flexibility to manage more than one listing under a single review platform. This is useful when a business has several sites.

You can use multi-page integrations to:

• Connect several business pages under a single supported platform.
• Add review listings for different sites within a single account.
• Manage review pages for franchises, branches, properties or service areas.
• Expand your page connections as new sites are added.
• Keep review platform management centralised, avoiding unnecessary duplicate set-ups.

How to integrate review platforms

Step 1: go to the integrations

1. Go to Reputation in the side menu
2. Click Settings in the top navigation bar
3. Select the Integrations tab

This page shows all the available review platforms you can integrate.

Step 2: configure the integrations

1. Click Connect account on the platform you want to connect
2. Enter the URL of your business review page
3. Click Connect

Example: platform integration window

Make sure the URL points directly to your public review page (for example, Yelp, Google Business Profile and so on).

Once it is connected, reviews will sync automatically into your dashboard.

Page-level visibility and review filtering

Page-level visibility helps confirm that reviews come from the correct pages. When several pages are connected, you can filter the Reviews tab by individual source or select several sources to analyse feedback from different pages at the same time.

From the Reviews tab, you can:

• Open the Sources dropdown menu to view the connected review pages.
• Select a connected page to analyse the feedback from that specific listing.
• Select two or more connected pages to view reviews from several listings in the same view.
• Use the source filters to compare review activity across sites, properties, brands or pages.

The selected pages appear as filter labels above the review list, making it easy to see which pages you are currently analysing. This is particularly useful for businesses with several sites that need to monitor feedback for specific listings without leaving the main reviews tab.

Supported review platforms

You can integrate the following platforms:

• Agoda
• Airbnb
• AliExpress
• AlternativeTo
• Amazon
• Angi (formerly Angie’s List)
• ApartmentRatings
• App Store
• Avvo
• Better Business Bureau (BBB)
• Booking.com
• Capterra
• CarGurus
• Caring.com
• Cars.com
• Citysearch
• ConsumerAffairs
• DealerRater
• DoorDash
• eBay
• Etsy
• Expedia
• FindLaw
• Foursquare
• Glassdoor
• Goodreads
• Google Play
• Google Shopping
• Healthgrades
• HomeAdvisor
• Hotels.com
• Houzz
• Indeed
• Lawyers.com
• OpenTable
• Product Hunt
• ProductReview
• RateMDs
• The Knot
• Thumbtack
• TripAdvisor
• Trustpilot
• TrustRadius
• Uber Eats
• Vitals
• VRBO
• WebMD
• WeddingWire
• Yell
• Yellow Pages
• Yelp
• Zillow
• Zocdoc

Note: every platform requires a valid public review page URL. If you are unsure, check that platform's support documentation.

Troubleshooting

If you run into problems while integrating a review platform:

• Check the URL: make sure it points to your public review page.
• Check your access: confirm that your account has permission to access the page.
• Clear the cache: try clearing your browser cache.
• Contact support: if the problem persists, get in touch with us.

In summary

By integrating multiple review platforms, you can centralise management, improve response times and maintain a solid online reputation across all channels.

Frequently asked questions